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CASE STUDIES

THE CASE OF THE OF THE REBEL FISH

Building a World-Class In-House advertising agency from the ground up at Norwegian Cruise Line.

The Challenge

The Challenge

The Challenge

Norwegian Cruise Line was operating like most large brands: heavy reliance on external agencies, fragmented creative ownership, long timelines, and high costs—at a time when the business needed speed, clarity, and brand consistency more than ever.

The question wasn’t “Can we make better work?”
It was “Can we build something smarter, faster, and more invested in the brand—internally?”

The Insight

The Challenge

The Challenge

Great creative doesn’t come from distance.
It comes from proximity—to the brand, the business, and the people who live with the results.

An in-house agency wouldn’t just be a cost-saving move. It could become a strategic advantage if built correctly:

  • Deep brand immersion
  • Cross-functional collaboration
  • Accountability with real skin in the game
  • A culture people actually wanted to be part of

The Idea

The Challenge

The Idea

Create Rebel Fish Creative Group—NCL’s first-ever in-house strategic creative agency, designed to own the entire creative lifecycle from concept to execution.

  • Not a “design department”
  • Not a production farm
  • A full-scale, modern agency embedded inside the business

Visit Rebel Fish's LinkedIn

My Role

My Responsibilities

The Idea

As a founding member and Global Creative Director, I was a pivotal force in shaping Rebel Fish from the ground up. My responsibilities went far beyond creative output, I wasn’t just leading the work. I was leading the belief in what this team could be; evangelizing the model internally, making the business case for why creative should live in-house—and why it mattered. 


It was critical to bridge creative and corporate, earning trust across marketing, hotel operations, newbuild, loyalty, casino, and leadership teams  

My Responsibilities

My Responsibilities

My Responsibilities

  • Architected the agency structure: roles, workflows, disciplines, and governance  
  • Built and scaled the team into a global, multidisciplinary group of ~50 creatives, writers, producers, editors, project managers, and account leads  
  • Led with people first, fostering a culture of respect, collaboration, and ownership that made Rebel Fish a place people wanted to work with—and for

The Work

My Responsibilities

My Responsibilities

Rebel Fish became the creative engine behind:

  • Large-scale global brand campaigns
  • TV commercials and high-visibility media
  • Billboard and OOH programs
  • Highly targeted direct mail and CRM initiatives
  • Social and digital content ecosystems
  • Onboard venue concept development
  • Programs including Casinos at Sea, Partners First, and Latitudes Rewards

All executed with speed, consistency, and a deep understanding of the brand—because we were the brand.

The Impact


  •    More than 3× increase in creative output compared to pre-in-house years
  •    Millions of dollars saved annually by eliminating external agency fees
  •    Faster go-to-market timelines across all channels
  •    Award-winning work recognized by the industry
  •    A trusted internal partner during one of the most challenging periods in the company’s history
  •    A creative team that leadership actively celebrated and relied on

THE CASE OF THE [TIMES SQUARE] BILLBOARDS

From dreaming about Times Square to owning it—five times and counting. 

Because dreams are cute, but deliverables are better.

When I was a kid, I was  always mesmerized by the sights of Times Square in movies and TV. Then,  in college, I dreamed of someday having my work somewhere up in those  billboards. Now as an adult, I can proudly say "been there, done that."  Thanks to Norwegian Cruise Line Holdings Ltd. and Rebel Fish Creative Group,  I am now part of the "Five-Timers Club" — with the previous 4 being:  Chivas Regal (x2), Absolut, and Pantene. 


At Rebel Fish, we like to make a splash-a big splash. When it came to launching a massive brand awareness OOH campaign in the United States in 2024, that's exactly what we did. When it was all said (cleverly, of course) and done, this market-specific campaign ran and engaged consumers in 18 U.S. markets. The

result? 


Results

NCL.com website visits increased an extra 125,000 per quarter in 2022. And there was an 11.3% increase in bookings in Q4 2022 vs an 8.1% increase in other North America markets. Simply said. our work works.

Orlando, Florida

THE CASE OF THE CUBAN SANDWICH

When a sandwich rivalry became Budweiser’s loudest summer play.

The Challenge

Budweiser was at a crossroads. Once America’s undisputed “game-time brew,” the brand was fighting for relevance in a crowded beer aisle, especially among sports fans and rising Latino communities in Florida. We had MLB partnerships with the Tampa Bay Rays and Miami Marlins that were underleveraged — great assets, but the brand wasn’t owned in the cultural moments that mattered. The question wasn’t whether Bud could show up… it was whether Bud could matter.

The Spark

Somewhere between the sun, the stadiums, and the salty breeze of both coasts, we found it: the Cuban sandwich. A regional obsession with roots deep enough to spark Twitter wars, block party debates, and very serious Google searches about whether salami “belongs” in a Cubano.Miami says theirs is the best. Tampa says theirs is the original. Neither side had Budweiser in the ring yet. That smelled like opportunity.

The Strategy

Build a real, city-pride rivalry that feels like culture, not commerce — then let Budweiser own it. We positioned Bud at the center of the debate by turning an already-heated Miami vs. Tampa Cuban sandwich argument into The Budweiser Cuban Sandwich Series.

Rather than pushing generic beer ads, we:

  • Activated both MLB fan bases through tasting events in market
  • Created a bilingual cultural phenomenon around local pride
  • Built an online voting hub + social engagement engine
  • Leveraged mascots, influencers, and even the cities’ own mayors
  • Took advantage of existing partnerships to give this thing teeth

Fans literally voted for their city’s sandwich, using their team pride as fuel — and Budweiser as the shared winner.

My Responsibilities

As lead creative, I didn’t just write the “fun lines.” I built the idea, strategy, and voice from the ground up. I:

  • Crafted the campaign architecture rooted in real cultural insight
  • Developed the strategic narrative that made a food fight feel like brand territory
  • Wrote key messaging, social copy, and core campaign language
  • Helped shape visuals and executions to ensure the voice was as bold as the concept

This wasn’t “beer meets sandwich.” This was Budweiser meets meaningful cultural relevance.

The Execution

We launched King of the Cubano as a fully integrated activation:

  • In-stadium events where fans tasted and voted live
  • Online voting + social hashtags that drove digital buzz
  • Influencer and press engagement that amplified the rivalry
  • Bilingual content and localized storytelling that made both markets feel seen

Fans engaged. Cities roasted each other. Social feeds lit up. It became less about the sandwich and more about being right — a marketer’s dream.

The Results

  • Over 2 million impressions across social and digital
  • 11,000+ votes cast in the Cuban sandwich competition
  • Miami crowned inaugural King of the Cubano by a narrow margin
  • Budweiser gained measurable affinity with a core demo that mattered: local sports fans + evolving Latino audiences in the Southeast

Miami and Tampa didn’t just argue — they activated. Budweiser wasn’t the challenger beer anymore. Bud was the context.


Why It Worked


We didn’t just invent a stunt. We leveraged an existing cultural debate and gave it structure, scale, and a reason to engage — with Budweiser at the center. This campaign wasn’t about selling beer. It was about creating real, grounded cultural relevance in a space that mattered to the people we were trying to reach.

THE CASE OF THE WORLD CUP & THE U.S. HISPANIC MARKET

Connect culture + insight + fandom in a way that drives both passion and performance.

Every four years, the World Cup turns daily life into a global celebration.


For U.S. Hispanic audiences, it’s more than sport—it’s home, heritage,  rivalry, pride, and a cultural reset button. And when emotion is that  high, brands don’t just have a chance to show up—they have a responsibility to show up right. Across my career, I’ve helped brands do exactly that.

From my early days cutting my teeth at Hispanic agencies in New York to  leading multimillion-dollar campaigns in Miami, the World Cup has been a  proving ground—where insight, language, strategy, and cultural nuance  can make or break performance.


Two  moments stand out: one at the very beginning of my career, and one years  later with deeper experience and bigger responsibility. The first was a  national branding effort for Crown Royal, where I helped bring a unifying idea to life through Spanish-language radio. The second was a national DISH Latino subscription push during the Brazil World Cup, where I led strategy and  creative across TV, digital, and retail to drive measurable growth.  Different years, different channels, different roles—but the challenge  was always the same: turn cultural passion into business impact.

Crown Royal (2002) — Radio Campaign

Objective:
Drive awareness and cultural relevance with Hispanic audiences during the 2002 World Cup.

Approach:
As part of the WING Latino team in New York, we built a nationwide radio campaign anchored in a universal insight:
Every four years, Latinos stop what they’re doing and rally behind their home nations.

Role & Deliverables:

  • Account + creative collaboration
  • Spanish-language national radio
  • Integrated support through print/digital

Result:
The campaign exceeded volume and awareness goals, and the hero spot “Cada 4 Años” ran nationwide for the duration of the tournament.

DISH Latino (2014) — TV + Retail Offer

Objective:
Increase subscriptions during Brazil 2014 by positioning DISH Latino as the best way to watch every game—anywhere.

Strategic Hook:
At the time, DISH was the only provider offering live TV streaming (not just DVR playback). With a highly Mexican-leaning U.S. audience, we leaned into passion, identity, and FOMO.

My Role:

  • Account Supervisor → Senior Creative
  • Led strategy, messaging, production, and Spanish-language execution

Execution:

  • National TV spot promoting a “Free iPad with Sign-Up” offer
  • Shot in Miami, with Marlins Park doubling as a stadium
  • Partnered with Derek Garcia (SyFy’s FaceOff) for practical SFX

Results:

  • Significant lift in new subscriptions
  • Best-performing retail spot of the campaign cycle
  • Strong client and consumer response across key markets

“Creativity is intelligence having fun.”


Albert Einstein

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